Terms of service

Delivery

Your parcel will be delivered to you within the specified delivery time, depending on your location. We send our parcels by Swiss Post or DHL, depending on the delivery location. You may have to sign for receipt. If you are not present when delivery is attempted, the delivery person will leave a card with instructions on how to collect the parcel. Please note that we cannot change a delivery address once the order has been dispatched and we will not resend your parcel if you have been unable to collect it.

Returns

As this is a cosmetic product, the product cannot be returned unless there are clear defects in the product.

Scope of application

These General Terms and Conditions (GTC) apply to the purchase of products in the online store of Skindividual International GmbH and to all information, documents, graphics, films, music and/or all other services provided to you in the online store or by SKINDIVIDUAL.

Conclusion of contract and withdrawal

Your order constitutes an offer to www.skindividual.ch to conclude a purchase contract. When you place an order with SKINDIVIDUAL, we will send you an e-mail confirming receipt of your order and listing its details (order confirmation). This order confirmation does not constitute acceptance of your offer, but is only intended to inform you that we have received your order. A purchase contract is only concluded when you have paid and we have dispatched the ordered product to you.

If the goods are not available despite acceptance of your order, we have the right to withdraw from the contract. In this case, we undertake to inform you immediately of the unavailability of the ordered goods and will refund the purchase price immediately if your credit card, PayPal account or bank account has already been debited. Order quantities must correspond to normal household quantities.

The drawings, illustrations, pictures, specifications, technical data, weight, dimension and performance descriptions shown by SKINDIVIDUAL are non-binding and deviations from the final product may occur. We reserve the right to make product changes.

In order to make full use of the SKINDIVIDUAL Shop, including adding items to the shopping cart and the payment process, you must set your browser to allow both cookies and pop-ups.

The SKINDIVIDUAL Shop is operated by Skindividual International GmbH, a company officially registered under Swiss law with the following address: Skindividual International GmbH, Schweizersbildstrasse 35, CH-8207 Schaffhausen

Contributions

If you send ideas, comments, questions, data, pictures, graphics or the like to the SKINDIVIUAL Shop, they will become the exclusive property of SKINDIVIDUAL. The submissions will be considered non-confidential and we will use or publish them in any way without obligation or notice to you. The Submissions or any other type of information you send to us shall not be or consist of material that is offensive, pornographic, defamatory, blasphemous, unlawful or in violation of any existing law, whether civil, criminal or religious. You acknowledge that everything you submit is your property and that you have not copied it in whole or in part from a third party. Please do not send us anything that needs to be kept confidential.

Retention of title
We retain title to the purchased item until all claims arising from the delivery contract have been paid in full.

Warranty for defects and liability

For all products that can be purchased in the SKINDIVIDUAL Shop, the warranty period in unopened condition is 1 month from the day on which the goods leave our premises. The warranty period only applies to products that are clearly defective. In warranty cases, the products must be returned directly to SKINDIVIDUAL. The costs for return shipments shall be borne by the customer. The warranty covers all defects occurring within the agreed warranty period, provided that these are demonstrably caused by poor material or faulty manufacture. However, liability is limited to replacement or compensation for the invoice value of the defective goods at the discretion of the guarantor. any further claims by the purchaser are excluded.

Data protection

All personal data will be treated confidentially. The data required for business transactions are stored and only passed on to affiliated companies within the framework of order processing.

Purchase on account with installment facility (POWERPAY)

MF Group / POWERPAY offers the payment method "purchase on account" as an external payment service provider. With the single invoice, you can simply pay for your online purchase by invoice. If you choose not to pay within the specified time frame, you will receive a monthly invoice with an order overview in the following month.

When the purchase contract is concluded, POWERPAY takes over the invoice claim and processes the corresponding payment modalities. When purchasing on account, you accept POWERPAY's

GTC in addition to our GTC. (powerpay.ch/en/agb).

Applicable law and place of jurisdiction

All contracts are subject exclusively to Swiss law. The place of jurisdiction is Zurich, Switzerland.

Dispute participation
The EU Commission has set up a website for online dispute resolution between entrepreneurs and consumers (OS platform), which you can reach athttp://ec.europa.eu/consumers/odr/.

SKINDIVIDUAL is prepared to participate in dispute resolution proceedings at a consumer arbitration board.