Experience with Skindividual

What customers say about Skindividual products

Over 10,000 customers rely on Skindividual - experience the difference for yourself

Join the Skindividual community and finally say goodbye to sagging, dull-looking skin thanks to our unique skincare. Discover how natural ingredients visibly refresh and regenerate your skin!

Anna

verified

Natural Skin Lifting Serum

(5/5)

Carmen

verified

Natural Skin Lifting Serum

(5/5)

Sarina

verified

Natural Skin Lifting Serum

(5/5)

Barbara

verified

Natural Skin Lifting Serum

(5/5)

Orielle

verified

Natural Skin Lifting Serum

(5/5)

Do you have any questions? We have the answers.

Find answers to the most frequently asked questions about our products, shipping options, returns and more. If you still need support, please contact our customer service.

Are the products suitable for sensitive skin?

Yes, many of our products are specially formulated for sensitive skin. They contain natural ingredients that have a soothing effect and prevent irritation. If you have very sensitive skin, we recommend testing the products on a small area of skin first.

When can I expect visible results?

The effect of our products varies depending on the skin type and product. You can usually see the first results within 2-4 weeks. Continuous use ensures long-lasting improvements, especially with products for skin regeneration or anti-ageing.

What is the best way to store SKINDIVIDUAL products?

The products should be stored in a cool, dry place, away from direct sunlight. Make sure to close the products tightly after use to preserve their freshness and effect.

How long does the delivery take?

The delivery time depends on your location. We send the parcels either by Swiss Post or DHL. The exact delivery time will be displayed during the ordering process. As a rule, delivery within Switzerland takes 2-5 working days, international deliveries may take a little longer.

Can I return my order?

Cosmetic products cannot be returned due to hygiene and safety regulations unless the product is clearly defective. If the product is defective, please contact us immediately so that we can find a solution.

What do I do if my product is damaged or defective?

If you have received a damaged or defective product, please contact us within 14 days of receiving your order. We will investigate the incident and offer you either a replacement product or a refund if the damage is clearly due to an error on our part.